Shipping Policy
1. Shipping Overview
At Heaven Fragrance, we are committed to providing you with the best shopping experience. We offer reliable and efficient shipping services for all our customers, both domestic and international. Below is a detailed explanation of our shipping policy.
2. Shipping Methods and Costs
We offer several shipping methods to cater to the needs of our customers. The shipping cost will be calculated at checkout based on your location, the weight of your order, and the shipping method you choose.
- Standard Shipping: Delivery within 5-7 business days. Free for orders over $50 in the [Domestic Region].
- Expedited Shipping: Delivery within 2-3 business days. A flat rate of $10 applies to all orders under $100.
- Overnight Shipping: Delivery within 1 business day. Available for select locations with an additional fee of $20.
- International Shipping: Delivery times vary by destination (typically 7-14 business days). International shipping rates are calculated based on the destination country and order weight.
3. Order Processing Time
All orders are processed within 1-2 business days from the time they are placed. Orders are not processed or shipped on weekends or holidays. Please note that the processing time is separate from the shipping time, which depends on the shipping method you select at checkout.
- Orders placed before 12:00 PM EST are processed the same day.
- Orders placed after 12:00 PM EST will be processed the next business day.
- Orders placed on weekends or holidays will be processed the following business day.
4. Delivery Times
The delivery times for your order will depend on the shipping method you choose and the destination address.
- Domestic Orders: Delivery typically takes between 3-7 business days, depending on the shipping option selected.
- International Orders: Delivery typically takes between 7-14 business days, depending on the destination country and customs processing.
Please note that delivery times are estimates and not guaranteed. We are not responsible for delays caused by external factors such as customs clearance, weather, or third-party carriers.
5. International Shipping
Heaven Fragrance ships to most countries worldwide. When ordering from outside the United States, please be aware of the following:
- International shipping rates will vary based on the destination country and the size/weight of your order. These rates will be displayed at checkout.
- Import duties, taxes, and customs fees are the responsibility of the customer. These charges are not included in the product price or shipping fee and will be assessed by the destination country's customs office.
- We are not responsible for any customs delays or customs-related issues. If you have any concerns about customs or taxes, please contact your local customs office before placing an order.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your delivery on the respective carrier's website.
- If your order is shipped via a trackable service, you will receive a link to the tracking page.
- If you experience any issues with tracking or delivery, please reach out to our customer support team, and we will assist you in resolving the issue.
7. Shipping Restrictions
Some shipping restrictions may apply based on product type, location, or legal regulations. The following restrictions apply:
- We currently do not ship perfumes to certain countries due to restrictions on flammable liquids and international shipping laws. Please review the restricted countries list before placing an order.
- Shipping services such as overnight or expedited shipping may not be available to certain remote or rural areas.
8. Order Issues & Missing Shipments
If there is an issue with your order during shipping, such as damaged goods, missing packages, or delayed deliveries, please contact our customer service team as soon as possible. We will work with you and the shipping carrier to resolve the issue promptly.
- If you believe your package is missing or delayed, please allow up to 5 business days for it to arrive before contacting us.
- If your package is marked as delivered but you have not received it, please check with your local postal service, neighbors, or household members before contacting us.
- For damaged or defective items, please contact us within 7 days of receiving the order to initiate a claim or return.
9. Customer Responsibilities
It is your responsibility to ensure that your shipping address is correct and complete when placing an order. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.
- Make sure to provide accurate shipping details, including the correct postal code and contact information.
- If your shipping address is incorrect and the package is returned to us, we will contact you to arrange a reshipment. However, the additional shipping cost will be borne by you.
10. Changes to Shipping Policy
Heaven Fragrance reserves the right to update or change this shipping policy at any time. Any changes will be reflected on this page. Please review this policy regularly to stay informed of any updates.
